Отзывы о Descript — Страница 2
Список отзывов
Charging more under new plans and WAY less access to the standard AI functions we had before.
Honestly, I loved Descript but with the changes to the plan, I can't recommend it anymore. They are charging more now under the new tiered plans but they removed uses. Underlord's functions were unlimited under the old plan but now you only get 800 total AI credits per month - for everything they offer. This means that I can only do a fraction of what I was able to do before for more money. If I need additional credits for say filler word removal, I have to pay even more. Way to crap on existing loyal customers.
They Played Stupid Games; Now They Get Stupid Prizes
I paid for Descript for a single month, and what I got was a catastrophic waste of my time, effort, and sanity. This company is not just incompetent; they are outright hostile to their paying customers. I poured an entire week into meticulous video editing, only to have the entire project torpedoed as the publishing deadline loomed. For three agonizing days, the platform was entirelyu unusable—I was locked out of downloading a single edited video. The only escape from this digital prison was to scramble, sign up for a competitor, and then redo an entire week's worth of work from scratch. The Policy Games of an Anti-Customer Cult When I requested a refund for a service that was demonstrably and completely inoperable, their response was a masterclass in callous corporate indifference: Descript's Canned Response: "Descript provides refunds for payments if requested within 48 hours of billing per our Refund Policy.” My Reality: "Your product hasn't allowed me to download an edited video in 3 days. I had to sign up with a competitor to complete my work." Their Final Insult: “While I can't make an exception to our refund policy in this case...” Let this sink in: Descript's platform was broken, incapable of performing the one job I paid for, yet they never once admitted fault, offered a timeline for repair, or even considered a refund. Their policy is a shield for their failure, not a commitment to their customers. Zero Accountability, Zero Respect Their contempt extends beyond the customer support inbox. I reached out to senior leadership on LinkedIn—a desperate plea met with total, deafening silence. This company has ZERO respect for its customers. If their platform collapses, do not expect support, assistance, or a refund. The best you'll get is a canned, automated email reinforcing their self-serving "policy." They are masters of policy games, and I am awarding them a fitting prize: a scorched-earth campaign. They Played Stupid Games; Now They Get Stupid Prizes I was forced to pay for a service that failed, and they flatly refused to return the money they effectively stole from me. I paid for a service, the service failed, and they kept the cash. That is theft. I have now filed formal, aggressive complaints with my Credit Union, Visa, Stripe, and the Better Business Bureau (BBB). I sincerely hope this review of their ignorant, anti-customer policy costs Descript 100 times over in lost revenue what they have taken from me. Do not make the mistake of trusting this abysmal company with your valuable time or money.
Very good editing program BUT...
Very good editing program/service, but completely rediculous that AI-features are based on credits. Credist are comsumed very fast and then you get either stuck or broke.... I would like to stay, but the way it is constructed forces me to find an alternative.
Terrible experience with customer…
Terrible experience with customer service. I thought I had cancelled my account - they would not help me research it properly to see if i had two. They do not send billing reminders so you don't know if your card is charged. They use slimy sticky tactics. When I flagged i didn't know I had the account and hadn't used it since December 2024, they would not refund not even 1 month. They were charging a card that had been cancelled for many months. This is a real problem with integrity and I did not authorize those charges. I won't support businesses that use slimy subscription tactics in order to keep you. There needs to be accountability for the techniques these companies use. They know that most Descript users are prosumers and likely have small margins. They should take that into account and show that they actually care about the customer experience. There are too many competitive tools out there to use. I won't be back and I will no longer recommend them.
Bought the pro plan
Bought the pro plan. But i cancel allready after a day. Its quite a useless tool. Very impressive marketing, but disappointing product. Waste of time
A month's worth of credits lasts about…
A month's worth of credits lasts about a day. All these supposedly amazing AI features are there to look at and not use as the AI credits costs renders them unusable. Pricing is unrealistic. I bought 2 seats Creator plan, this lasts about about 2 days. Customer service accused me of using too much AI editing. Isn't that was they promote in marketing?
It is complex and unreliable
It is complex and unreliable. I cancelled my paid subscription after no videos were saved or processed. Don't waste your time or money on Descript.
ease of use and more free media
ease of use, save more time however, please give more items for free package
I loved it very much it is good for me
I loved it very much it is good for me
it made my experience really great
it made my experience really great, it really easy to use, but if possible it would really be great if you add free trial for those who can't afford the subscription, like me. im a student and i have been using descript for my school projects and i would really appreciate it if i can use descript more. Thanks!
best exoerience
best exoerience
Easy to use and just gets the job of…
Easy to use and just gets the job of video editing done smoothly
I was led every step of the way.
I'm an absolute beginner with this and was very apprehensive in using an app to edit my audio recordings. I was led every step of the way. There was not a moment of uncertainty what to do next.
BEST LOVED
BEST LOVED, EASY TO EDIT AND VERY HIGH TECHNOLOGY AI USED I AM VERY IMPRESED
Wow, that was easy
Wow, easy and exactly what i was looking for
it is a great timesaver for a teacher
it is a great timesaver for us, teacher and educators, time we can spend with the students, talking things over
Really cool and easy to use
It was really cool and easy to use - understand prompts easily and executes
Best till to edit video
Best tool to edit video
Video Editing Tool for NON-Video Editors!
Descript has created a tool that I wished was around years ago! I didn't have the time or patience to learn other software like Premier Pro, and honestly, I didn't even need all those complicated bells and whistles features for what I was doing. Descript has amazing functionality for every-day mainstream non-video editors, and they have totally levelled the playing field IMO. Loved it from the start, and keep find new features as they are committed to improving and iterating. Cannot rate it highly enough! 5⭐⭐⭐⭐⭐! Totally affordable, and now I feel like a video editing "pro" like some of my colleagues! 🤣
DESCRIPT IS THE BEST FOR ME
DESCRIPT IS THE BEST FOR ME, its simple to use